Thank you for your purchase on itherau.com. We strive to ensure prompt shipping and delivery of our products. To remain informed about the status of your order, please contact us at support@itherau.com, and we will gladly provide you with your order's tracking number.
Order Processing Time
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Generally, orders are shipped within 1-2 working days of order confirmation/payment. Orders made on the weekends might experience delay.
- Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
- Our warehouse address is: 2078 E Francis Street, Ontario, CA 91761, USA
Shipping Cost & Transit Time
| Shipping Method | Country / Region | Estimated Delivery Time | Shipping Cost | Courier |
|---|---|---|---|---|
| Free Shipping | US | 3-7 business days | Free Shipping | Amazon Logistics / USPS / UPS |
*Total Delivery Time = Processing Time + Shipping Time(depending on your location)
Free delivery is only available in the United States. We only ship to the US.
No service is provided on United States-affiliated islands.
We do apologize for any inconvenience this may cause, and we appreciate your kind understanding of our shipping limitations. Please note that we are constantly reviewing our delivery options, and we will work hard to expand our services to more regions in the future.
Thank you for choosing to shop with us. If you have any questions or concerns regarding our shipping policies, please do not hesitate to contact our customer service team for assistance.
Tracking
- You will receive an email when your order has been shipped. A tracking number will be provided. Please note: This may take longer during events or holidays.
- Tracking information may take 24 to 48 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
Shipping times may be impacted by unforeseen circumstances. We appreciate your patience as we work to ensure that your order is delivered as soon as possible. If you have any concerns or questions about the status of your delivery, please contact us at support@itherau.com.
Order Cancellations
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
- We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
- Orders can't be canceled once the parcel is shipped out.
About Tax
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country.
This varies from country to country, and ITHERAU encourages you to be aware of these potential costs before placing an order with us.
These funds are neither paid to ITHERAU nor are they set by ITHERAU rather they are paid to and set by your home country’s government as per import/export regulations.
ITHERAU does not refund any fees or costs for any international order confiscated by customs or another government agency.
Email: support@itherau.com (Reply within 24 hours on working days)